Your personal information

Your requests to modify your personal data

  • As a user of MSL WEB's services, you can modify your personal data from your customer account
  • If you wish to delete your customer account, you can also perform this action (please note that this action is irreversible — you will lose access to your order history, loyalty points, promo codes… but it will be possible to create a new customer account) from your customer account
  • It is possible to export your personal data from your customer account
  • For any other request for access, retrieval, rectification, or erasure of your personal data, we invite you to contact our data protection service.

This page describes the principles by which MSL WEB collects different types of data about its customers. The elements described on this page are explained in detail in MSL WEB's data protection principles.

This page also details the commitments regarding MSL WEB's security and data protection policy in order to respect your privacy as much as possible.

Definitions

In order to avoid imprecise interpretation, here are some key terms explained:

  • Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person" — a natural person who can be identified, directly or indirectly.
  • Processing: any operation or set of operations performed with or without the use of automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, retention, retrieval, consultation, use, interconnection, segmentation, etc.).

Data controller

All processing of personal information submitted to MSL WEB is carried out under the responsibility of the company MSL WEB, 3 rue Charlie Chaplin 78390 Bois d'arcy, SIRET No.: 53364102300056

How do we collect data about you?

The collection of your personal data (such as name and contact details) is most often based on your customer relationship or another relevant relationship with us. For example, we collect data when you perform actions on our services, by registering as a user of our site, by using MSL WEB's services, or by providing us with other information.

When you use MSL WEB's network and communication services, for example by making a call, creating your customer account, or sending an email, identification data is stored in our systems for service use.

When you visit MSL WEB's websites or load pages from them, you leave us various types of anonymous browsing data, such as your IP address and browsing history. The operation of the services is based on the use of cookies.

We may collect data based on your consent.

We record customer service calls in order to be able to verify the actual discussion, if necessary.

We also collect data from our potential customers when they participate in contests, sweepstakes, or customer events.

What data do we collect?

This data includes your last name, first name, address, phone number, email address, date of birth, direct marketing information and consent, company contact person information, company name, information provided by yourself, customer classification information, order, delivery, agreement, and billing. We store what can be connected to you.

The data created and collected during communication includes information about the communicating parties, the connection time, routing information, the data transfer protocol, the connection format, and location information.

When browsing the Internet, "measurement data" is collected using cookies. This data cannot be associated with a person.

The customer information we collect helps us personalize and continuously improve your shopping experience on MSL WEB's services. We use this information to process orders, deliver products and services, process payments, and communicate with you about your orders, products, services, and promotional offers, maintain and update our records and your accounts with us, make content available to you such as wish lists and customer reviews, and recommend products and services that may interest you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse on our website, and enable third parties to provide technical, logistical, or other functions on our behalf.

List of types of information we collect:

Information you provide to us

We collect and record all information you provide to us through our website or by other means. You may choose not to provide us with certain information; however, this decision may limit your use of our services. We use the information you provide to us, in particular to respond to your requests, personalize your future purchases, improve our services, and communicate with you.

Automatically collected information

Every time you contact us, we receive and record certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the MSL WEB website or advertisements and other content displayed on other websites by or on behalf of MSL WEB.

Email information

To optimize the usefulness and relevance of our emails, if your computer allows it, we frequently receive confirmation of emails sent by MSL WEB that you have opened. If you do not wish to receive emails from us, simply notify us in your account.

How do we manage your information?

Please note that MSL WEB staff and the staff of its subsidiaries and their subcontractors act under an obligation of confidentiality when processing data about you.

We maintain the confidentiality of data about you and ensure that it is only used for predefined purposes.

Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing services, billing, providing you with the best and most complete services possible, and informing you about our services.

We also use your data for customer communication, such as sending information about our services and for direct marketing purposes.

We also use data for customer profiling using billing, usage amounts, length of the customer relationship, and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.

We process the data of our potential customers for direct marketing purposes.

We strive to ensure that customer data is up to date and accurate.

We delete obsolete and unnecessary data whenever possible.

We protect all data about you through task-based personal access rights and prevent third-party access to the data.

Where do we send your data?

We only submit your data to the extent permitted by applicable legislation and as indicated in the file description to authorities and other telecommunications companies.

When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for this kind of handling on your behalf.

MSL WEB's data protection principles

The purpose of this data protection policy is to describe the principles and practices we observe at MSL WEB to ensure the protection of privacy, the confidentiality of communication, and the legal protection of our customers.

MSL WEB regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly consult the latest statement.

The core values important to MSL WEB include the confidentiality of customer data and communication, as well as the protection of customer privacy in all company operations. When handling the personal data of our customers, we follow French legislation, the orders and instructions of authorities, and good data processing practices.

MSL WEB implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific predefined and legal purposes and are not processed in a manner incompatible with those purposes.

We protect the security of your personal information during transmission by using SSL (Secure Sockets Layer) software, which encrypts the information you enter before it is sent to us.

We maintain physical, electronic, and procedural security measures in connection with the collection, storage, and communication of personal customer information. Our security procedures may require us to ask you for proof of your identity before we can provide you with your personal information.

We constantly train our staff on data processing principles and monitor data use by appropriate means.

General principles of customer data management

The processing of personal data must always be justified for MSL WEB's operations. MSL WEB has defined the purpose of collecting, handling, and submitting personal data in the following section.

MSL WEB only processes the customer data necessary for its operations, as defined in the purpose of use stated in the file description for the customer register. We strive not to process incorrect, incomplete, or outdated data.

The processing of customer data is generally based on a relevant relationship, information received during the use or registration of a service, or your consent. We may also process your data for other reasons, for example at your request or when required by law. Your information may be processed within MSL WEB. We encourage our customers to regularly update their contact details.

We record your conversations with our customer service to verify a commercial transaction, to respond to your requests, and to monitor and develop service quality.

Please note that as a MSL WEB customer, you have the right to verify what data about you has been stored in our information systems, or that there is no data about you in our file. You may also refuse the use of your data in accordance with relevant legislation. The inspection may be performed once a year free of charge. The request for data inspection must be made with a document signed between MSL WEB and you.

Collection, storage, retrieval, and processing of personal data

Register of data collected directly via MSL WEB services:

Contact form

  • Data collected: email and message
  • Goal pursued: Customer relationship management
  • Data retention: Database registration
  • Retention period: 1 year
  • Data access: The customer relations department of MSL WEB
  • Is data stored or processed outside the EU: No
  • Data collected: last name, first name, address, phone number, email address, date of birth, direct marketing information and consent, company contact person information, company name, information provided by yourself, customer classification information, order, delivery, agreement and billing. We store what can be connected to you.
  • Goal pursued: Order / Order tracking / Address / Returns / Credit / Loyalty management
  • Data retention: Database registration
  • Retention period: Customer lifetime / Inactive customers for 2 years are deleted
  • Data access: Logistics (partially, only data related to the processing and shipping of your order) / The marketing department / Customer service
  • Is data stored or processed outside the EU: No
  • Data collected: email
  • Goal pursued: Marketing emails
  • Data retention: Opt-in stored in database
  • Retention period: Customer opt-in duration, unless refused by the customer
  • Data access: The marketing department
  • Is data stored or processed outside the EU: No

Customer account creation

Newsletter opt-in form

 

 

In accordance with the "Data Protection Act," you may exercise your right of access to data concerning you and have it corrected via the contact button available at the top of this page.

 

Register of data transmitted to subcontractors via MSL WEB services:

MailJet

 

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Facebook

  • Provider information: https://www.facebook.com/
  • Provider location: United States
  • Goal pursued: Log in to your customer account on the site via your Facebook account
  • Is data stored or processed outside the EU: Yes
  • Provider GDPR charter: https://www.facebook.com/

Google Analytics

Google Adwords

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Data transmission and sharing

MSL WEB may only submit your data to third parties in accordance with applicable legislation. We submit information upon request to authorities, such as the police and security authorities, as well as other authorities for the reasons specified by legislation.

Information about our customers represents an important part of our business, and it is not our trade to commercialize it. We share this information only in the cases previously stated and for the purposes described in this privacy policy with MSL WEB control, which are either subject to this privacy policy or apply rules at least as protective as those described in this privacy policy.

Furthermore, we may submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in that case. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees appropriate data processing.

Processing of identification and location data related to electronic communication

MSL WEB treats all data and messages created during communication as confidential. Our staff is bound by a duty of confidentiality and a prohibition on using messages or other confidential information. When communication takes place over a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, during phone calls, when sending electronic and SMS messages, and when browsing the Internet, and may contain information about the parties communicating, the connection route or routing, the data transfer protocol used, the event, and the terminals used or their location.

MSL WEB manages communication identification and location data in accordance with applicable law for purposes such as the implementation and use of services, billing, and technical development. With consent, marketing. The data may also be used for billing other service providers to the extent necessary.

MSL WEB may also manage identification data in the event of misuse, data security breaches, and fault repair.

In all of the above situations, we only process identification and location data to the extent necessary to perform a specific task.

Use of location data

An actual location method where one person can track where another person is located requires the consent of the person to be located. The customer may not be located at all if they refuse geolocation services.

If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.

Persons authorized to manage identification and location data

Only specific individuals at MSL WEB whose work requires access to identification and location data may process such data.

In practice, authorization is only granted to persons performing tasks related to billing, maintenance, or development of networks or communication services, prevention and investigation of misuse, customer service, and marketing. Persons with the right to handle data may only manage it to the extent required to perform individual tasks.

Duration of processing of identification and location data and data storage

We process identification and location data for as long as necessary for billing, technical development, fault repair, marketing, misuse investigation, or data security purposes. However, handling takes place only to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.

We store the required billing data for at least one year from the invoice due date and for a period not exceeding three years from the invoice due date, unless it is necessary to retain the data for a longer period related to invoice collection. Otherwise, data is stored to the extent permitted and required by the relevant legislation.

Websites, visit tracking

We also collect data about website visits. This data includes the IP address and the corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the page load time, and the browser type.

Please note that an IP address is a required identification for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate locations. In general, an IP address is not connected to the person using the computer, but it may be connected to the organization that registered the IP address. An IP address connection can be established at the request of authorities.

Cookies

As a MSL WEB customer, you can browse our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help MSL WEB determine which sections of its websites are most popular, where visitors go, and how long they stay. The data is used to implement and develop services and to target advertisements on websites.

You can prevent cookies from being stored by changing your browser settings. In some cases, prevention may slow down or make it impossible to browse pages or the website.

Data security

We ensure the data security of our services by using methods proportionate to the severity and sophistication of the threats as well as the cost.

MSL WEB takes care to carry out actions aimed at preventing data security breaches or eliminating disruptions that affect data security. Furthermore, we use all means to ensure that the confidentiality of messages or privacy is not unduly compromised when performing the above actions.

We provide information on actions related to the data security of our services and other data security matters through appropriate channels, such as our website or customer newsletters.

In order to prevent data security breaches and eliminate disruptions affecting data security, we may, among other things, prevent the receipt of electronic messages, remove viruses and other malware from messages, and take other comparable technical measures necessary within the permitted and required limits specified in the relevant legislation. We use physical, administrative, and technical protective measures to keep secret the messages and identification data transmitted over the communication network. These actions reduce the risk of data about you being disclosed to third parties and prevent any misuse or other unauthorized access. Some of our services also use standardized encryption methods.

Please note that as a user of MSL WEB services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your devices with care, monitor their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them as well as the operating system up to date.

Customer communication and direct marketing

MSL WEB sends customer messages about its products and services to its customers via the consent available in the customer account.

MSL WEB also sends direct marketing messages in electronic format. You have the right to prohibit MSL WEB from sending direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or via your customer account available on our website.