Returns and Refunds
Since the creation of MANIAC-AUTO in October 2011, we have always made it our priority to offer impeccable customer service. With more than 30,000 parcels to our credit, we have gained extensive experience in order preparation and management. Our goal today is to offer the most impeccable service possible. Should you ever encounter the slightest problem following an order, here is the procedure to follow.
Return policy:
If you placed an order from Metropolitan France, the Hamon law allows you to withdraw within 14 days of receiving the products.
In this case, we are required to refund the amount of the returned products and the shipping costs within 14 days of their receipt by our services. The refund must be made using the same payment method as the one used for the purchase.
To exercise your right of withdrawal, you must fill in the withdrawal form found in the appendix of our general terms and conditions of sale. You can then send it to us by email at contact@maniac-auto.com.
Returned products must be in their original condition to be refunded. The plastic packaging may have been opened to assess the product. Return shipping costs are the responsibility of the customer.
Defective product:
In very rare cases, it is possible that a product has a defect. We will then send you a replacement product and arrange the return of the defective product. In accordance with article L217-7 of the Consumer Code, "defects in conformity that appear within a period of 24 months from the delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise."
Error in your order:
Is a reference incorrect or has a product been forgotten in your order? Let us correct this as quickly as possible by contacting us by email at serviceclient@maniac-auto.com or by phone at 09 67 53 97 86. We will send you the missing item as quickly as possible and will arrange the return of the incorrect reference.